You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Shipping and delivery dates are estimated for you based on the availability of your items and the shipping options you choose. Please also note that shipping rates for many items are based on weight and the shipping dimensions of the product. In the case of multiple items the cost is estimated on the total size/weight of the shipment. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
If you do not see any shipping options available, please contact us at [email protected] to inquire about your specific case. We apologize for any inconvenience this may cause.
Please note that all ELCAN SPECTER Optics require Approved Canadian Export permit for shipment outside of the US and Canada, please contact us for details at [email protected].
Tangent Theta, SAI Optics, Xoptek Optics and Tenebraex Accessories do not require export permits and can ship globally.
We sometimes also have issues with availability of shipping options to your location. If you believe that you qualify to order from this store, but no shipping options exist please contact us at [email protected] to inquire about your specific case. We apologize for any inconvenience this may cause